Refund policy
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase (and Bill of Lading and proof of delivery/acceptance for freight deliveries).
Please do not send your purchase back to the manufacturer.
There are certain situations where no refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any damaged item that is not reported within 24 hours of delivery
- Any item that is returned more than 30 days after delivery
- Any electrical components
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Converted Carts pays credit card/PayPal fees as soon as an order is placed. Because these are non-refundable from the credit card companies, returns and canceled orders will be refunded less 5% to cover these fees.
Original shipping costs and return shipping costs are not refundable. If you received free shipping based on your order total, our original shipping cost will be deducted from your refund.
We do not reimburse for package theft! If the carrier states that your package was delivered but it's stolen off your property, we are not legally obligated to reimburse you.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Sales@convertedcarts.com.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Sales@convertedcarts.com
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: Converted Carts Returns, 2370 E Stadium Blvd Ann Arbor, MI 48104.
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. There is a $35 restocking fee for all returned items.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.